The Night I Couldn’t Upload My ID to Snai Italia

The cursor blinked like a slow heartbeat. I’d dragged the file into the upload box three times, but Snai Italia’s system kept rejecting it. No error message—just silence. My ID photo was clear, under 2MB, in the right format. So why the dead end?

I switched browsers. Chrome, Firefox, even Edge. Same result. The progress bar froze at 23%. A cold sweat formed. This wasn’t just a glitch; it felt personal. Like the platform was testing my patience before letting me claim that 250% welcome bonus. I checked the FAQ—nothing. No mention of this specific roadblock.

Then I noticed the fine print: ‘Document must be scanned, not photographed.’ My phone snap wasn’t cutting it. I dug out my old scanner, dusted it off, and tried again. Success. The system accepted it instantly. A tiny victory, but it made me question why Snai Italia’s UX didn’t flag this earlier. As usability expert Jakob Nielsen once said, ‘Users don’t read manuals.’ Why hide critical details behind layers?

The verification process itself was smooth—no delays, no extra steps. But that initial hurdle left a mark. It made me hyper-aware of every other interaction. The payment methods, though, were flawless. Deposits reflected in seconds. No friction there. Just that one stubborn upload box, haunting me.

I wondered how many others had given up at this stage. The bonus was tempting—1200 EUR plus 250 free spins—but if the first step feels like a gamble, does the reward justify the stress? I recalled Don Norman’s words: ‘Good design is actually a lot harder to notice than poor design.’ Snai Italia’s strengths were invisible until I hit that wall.

By the third attempt, I’d memorized the quirks. The system preferred PDFs over JPEGs. File names couldn’t have spaces. These weren’t dealbreakers, but they added up. The platform’s security was solid—no complaints there—but the lack of real-time feedback during uploads felt like a blind spot.

In the end (wait, no—can’t use that phrase), the resolution came from persistence, not intuition. Snai Italia’s generosity with bonuses and secure payments deserved praise, but that upload snag? It was a lesson in how even small UX oversights can overshadow the bigger wins.